Further development of the ex:act platform for modern claims management

ex:act makes claims management easier, faster, and more flexible. With this new version, the proven software evolves into a modular claims management platform that seamlessly integrates processes, systems, and services.

The demands on claims management are increasing: cases are becoming more complex, processing volumes are rising, and customers expect fast, transparent processes. At the same time, regulatory requirements and data handling standards are becoming more stringent. ex:act has been further developed specifically to meet these demands.

From claims management software to a digital claims platform

The previous version of ex:act was primarily based on hard-coded functions and clearly defined workflows. While this ensured stability, it also limited the system’s scalability and its ability to integrate with external solutions.

With this new version, ex:act is consistently pursuing a platform-based approach. Both in-house developments and specialized third-party applications can be integrated into existing system landscapes as modules and activated as needed. This creates a platform that supports custom process models, client-specific workflows, and future enhancements.

ex:act thus becomes the central control unit for claims management.

Seamless integration of external services without any disruption

Today, it is no longer practical to separate external services from the claims process. ex:act integrates specialized solutions directly, eliminating the need for duplicate data storage or manual data transfer.
One example is the integration of the video inspection solution from our technology partner, MotionsCloud. The application can be used directly from within ex:act, while access to case-related data remains subject to granular control.

This reduces the amount of manual work required and speeds up the claims settlement process without compromising data security or process control.

Workflow orchestration for automated claims processes

Claims management involves numerous interconnected process steps. ex:act systematically links these processes together. Information from claims, reports, status updates, or processing results can automatically trigger follow-up actions.

These include, among others:

• automatic task control
• status-dependent process steps
• Smart deadline tracking
• automated communication with stakeholders
• Rule-based processing of transactions

This reduces the amount of manual work required, shortens processing times, and minimizes operational errors. Employees gain more time to focus on complex cases that require specialized expertise.
 

AI in Claims Management: Support for Day-to-Day Operations

With ex:act, the first AI features are already in productive use. For example, incoming emails are automatically analyzed, classified, and prioritized or forwarded based on their content. This allows standard tasks to be processed more quickly and processes to be managed more efficiently.

AI does not replace professional judgment. It primarily provides support in situations where large amounts of data need to be processed or routine tasks need to be completed. This frees up employees to focus on complex claims that require experience and expertise.