Software solutions for claims management
Innovation for clients and customers
As a service partner of the insurance industry, EXCON Insurance Services relies on innovative, self-developed software, both vis-à-vis its clients and at the interface to the insured. Our software is the digital backbone of our service spectrum and guarantees seamless and simple customer communication, effective process control, transparent order monitoring and clear report generation.
Software platform ex:act
At EXCON Insurance Services, claims processing is handled by both in-house and field staff using the web-based claims management application ex:act. The application supports the management and processing of claims and, through its integration with mobile applications, external systems, and other data sources, enables an end-to-end claims management process.
ex:act's features include:
- Claim Entry and Claim File: Recording and managing all relevant case data in a central claim file.
- Process Management and Deadline Tracking: Mapping of processing workflows, including status management, task management, and SLA monitoring.
- Automated follow-up processes: Triggering defined follow-up actions based on status changes or processing results.
- Reporting and Cost Estimation: Preparing and editing reports, cost estimates, and technical evaluations.
- Document Entry and Verification: Entering, verifying, and assigning incoming documents and records.
- Communication Regarding Claims: Communication via email, phone, and video calls, as well as integration with external services.
- AI-powered preprocessing of incoming information: AI can assist with the analysis, classification, and prioritization of incoming information and prepare standardized processing steps.
- Integration of external systems: Incorporating specialized applications and interfaces into existing processes.
- Billing: Electronic invoicing and processing of billing-related procedures.
- Reporting and Analysis: Analysis of case, process, and control data.
- Documentation and Archiving: Traceable documentation of all processes and archiving of relevant documents.
Optional: Flexible integration of AI-based damage assessment with our technology partner, MotionsCloud.
Order tracking
We offer our clients the possibility to grant their customers access to the order tracking (of course secured by a unique 2-factor identification). An integration of the tracking portal into the client's website including an adaptation to the CI is optionally available for purchase. The individually controllable functions of the tracking portal include:
- Status information on the processing status
- Contact details of the appointed payer
- Transmission of appointment requests
- Upload of documents
- Access to survey report
- Survey of satisfaction
Mobile application
EXCON has developed its own mobile app for iOS and Android smartphones for the simplification of standard processes and seamless digital communication. This app is directly connected to the claims protal ex:act and is used according to the process specifications of our clients. The functions include:
- Clarification of queries regarding the claim from the on-site visit
- Immediate case closure by ad-hoc report for simple case constellations
- (Pre-)agreements of compensation agreements (incl. signature claimant/policyholder)
- Connection of the EXCON back office and the client's claims department
- Live transmission of the ad-hoc report to the claim handler during the on-site visit
- Real-time feedback from the claims handler to the adjuster, e.g. release of compensation agreements
Trendsetting technology
Together with our partners in the EXCON ecosystem, we focus on the constant further development of our technical solutions in order to always realize the best possible order processing for our clients. In an industry whose traditional business fields are being rethought by FinTechs and technical disruptors, we see it as our duty as a service provider not only to keep up with the pace of technical evolution, but also to test innovative technologies and expand them into efficient solutions in the interests of our clients.
This results in significant cost and speed benefits for our clients, for example in the processing of very small claims. "Here, the insured parties have the opportunity to supplement their damage report with a video documenting the damage in order to contribute to a faster settlement of the claim with increased fraud protection," Alexis Hanke, Managing Director of the EXCON partner company MotionsCall in Leipzig, explains one of the possible areas of application.
Agile and flexible due to in-house software development
"With our internal development department, we have the necessary agility and flexibility to translate the know-how we have gained over years of industry experience into meaningful software solutions and apps that directly benefit our clients," says Bruno Hohmann, Managing Director of EXCON Insurance Services GmbH. "In this way, we can outline ideas for new digital solutions at short notice, test them together with our clients and - if they prove successful - bring them to final implementation."
Despite all the speed, elementary topics such as data protection, IT security and strict adherence to our own compliance requirements and those of our clients are, of course, a matter from which we take no exception.
Further Development of the ex:act Claims Management Platform
With this new version, ex:act has been specifically enhanced to better address the growing demands of claims management. Read more in the news article on the further development of ex:act.
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